At the geographical heart of the site, bounded on each side by quiet gardens, is the QE II Infirmary with 24/7 nursing, opened in 2004 and managed by the Director of Health & Well-being.
On becoming a resident of the Charterhouse, Brothers are physically and mentally fit to live independently. As they approach the end of their lives (or temporarily – for example, following surgery) for many their mobility decreases and they leave their flat to occupy a room in the Infirmary.
There are eleven rooms in our Care Home, some of them occupied by people who are not Brothers, but who make the Infirmary viable by paying the full costs of 24-hour care. All residents have much contact throughout the day with staff, and most are regularly visited by friend, relatives, and other members of the Charterhouse Community.
As well as being an Infirmary we are registered with the CQC (Care Quality Commission) as a provider of domiciliary care throughout the site, enabling Brothers and other residents to prolong their independent life. We are delighted to have just received our latest CQC rating of “Good” across all areas of our care provision. A selection of quotes from the CQC report include:
“People, relatives and visitors were overwhelmingly complimentary about the care provided by the staff team. A person using the service told us “Staff are very professional and being here feels so caring”
“…communication between people using the service, relatives, visitors and staff was engaging and relaxed.”
“All staff we spoke with, both care and senior staff, knew people well and were readily able to tell us about each person and their support needs.”
A full version of the report can be viewed and downloaded here.
Residents of the Infirmary regularly share activities with other Brothers. Twice a week our physiotherapist runs exercise classes; twice a week there’s a singing group; there are ‘mini-musicals’ and occasional outings.